Check out our most frequently asked questions here. If you still need help, please contact us!

SHIPPING

When will my order Ship?

Most orders will ship in 5-7 business days. If you have not received tracking information after 7 days, please reach out via email.

How long does shipping take?

LeBeau Candle Co will ship via 2-3 day UPS or priority mail USPS, depending on cost and location.

Do you offer international shipping?

We currently do not offer international shipping. This is due to extremely high costs to ship, and items occasionally get held in customs for months before reaching the customer.

How does local pick up work?

Local pick up is free and offered as an option at check out. Once your order is ready (usually within 3-5 days), you will get an email telling you how to schedule your pick up. I am very flexible and aim to make it as effortless as possible.

RETURNS

What is your Return Policy?

Returns and exchanges are not offered. However, if your item arrives damaged, we will happily offer a replacement of the same exact item that was damaged. We do not offer exchanges or refunds for any other reason.

Should the package arrive broken, please submit an email to lebeaucandleco@outlook.com with a photo of the damaged item and shipping labelASAP and incl